But Microsoft has made great strides in supporting end-user consumers with Xbox, Zune, and other products and platforms.Before trying to contact Microsoft, I took the following steps: I brought up the charms bar and selected Settings | Change PC settings | Update and recovery, and then applied all the updates there until I was notified that none remained.Note: Microsoft temporarily halted and then resumed Windows update 8.1 for Surface RT since this article was written.The issues described here should eventually be resolved, but the commands I highlight are important troubleshooting steps that may be useful, in general, when encountering issues on Windows RT or 8.1 (especially Modern UI problems).To install the Zune software, follow the steps below: I tried both and I'm still in the same shape.For some reason, when I go to windows update or microsoft update it freezes up and stops responding. I have no idea why the windows and microsoft webistes do that crap.Firmware is embedded software that controls the operation of hardware devices.At first, the firmware is installed at the factory.

I don’t know about you, but my go-go lifestyle doesn’t allow for that kind of waiting. No, I don’t mean to bury yourself under the snow and ask a friend to thaw you out after four weeks are up. Instead, why not trick Zune into giving you the update right away?Note that Microsoft Update and Windows Update are two separate things - you may have updated your computer, but you might not necessarily have Microsoft Update.Windows Update is the default updater, while Microsoft Update is a new updater that can update more than just Windows.I also recommend removing any music and unessential apps from the phone beforehand, as that can significantly cut down on the time it takes to backup and restore the phone's data.Steps to force a Mango update on phones for which Mango has started rolling out: Want to discuss your new Mango-fied phone even more? Head over into our forums where there is endless, enlightening and informing discussion going right this minute.